Notice
TAO Support Desk - Notice of Golden Week Holidays
04-18-2024

Thank you for your continued support of The Admissions Office.

We would like to inform our users that TAO Support Desk will be unavailable during the following period due to Japanese national holidays.

Period

May 3 (Fri), 2024 - May 6 (Mon), 2024

Any inquiries or other email messages received during this period will be attended on or after May 7 (Tue).

We apologize for any inconvenience this may cause you.

Thank you for your cooperation.

During the following period, TAO was experiencing an error where all pages were difficult to access.

*[Incident Time and Date] April 15 (Mon), 2024 10:00-12:00 (JST) *

This problem has been resolved, and currently all users should be able to access TAO.
We will continue to investigate the situation as to the cause and will work to prevent a recurrence.

We sincerely apologize to all users for any inconvenience caused.

Thank you for your continued support of The Admissions Office.

Thank you for your continued support of the Admissions Office.

Due to system maintenance, TAO will be temporarily unavailable during the following period.

Period

Feb 27 (Tue), 2024 17:00 -19:00 (JST)

*Please note that the maintenance may start/end earlier or later than scheduled.

We apologize in advance for any inconvenience this may cause you.

Thank you for your understanding.

Thank you for your continued support of The Admissions Office.

During the following period, TAO was experiencing an error where all pages were difficult to access.

*[Incident Time and Date] *

*February 14 (Wed), 2024 13:00-14:30 (JST) *

This problem has been resolved, and currently all users should be able to access TAO.

We sincerely apologize to all users for any inconvenience caused.

Thank you for your continued support of The Admissions Office.

We would like to inform our users that TAO Support Desk will be unavailable during the following period due to our winter holidays.



Period

December 29 (Fri), 2023 - January 8 (Mon), 2024



Any inquiries or other email messages received during the above period will be attended on or after January 9 (Tue),2024.



We apologize for any inconvenience this may cause you.

Thank you for your cooperation and understanding.

Thank you for your continued support of the Admissions Office.

Due to system maintenance, TAO will be temporarily unavailable during the following period.

Period

Dec 5 (Tue), 2023 18:00 -19:00 (JST)

*Please note that the maintenance may start/end earlier or later than scheduled.

We apologize in advance for any inconvenience this may cause you.

Thank you for your understanding.

Thank you for your continued support of The Admissions Office.

During the following period, TAO was experiencing an error where all pages could not be displayed, or had difficulty in displaying due to heavy access.

*[Incident Time and Date]

October 6 (Fri), 2023 9:30-11:30 (JST) *

This problem has been resolved, and currently all users should be able to access TAO.

We sincerely apologize to all users for any inconvenience caused.

Thank you for your continued support of The Admissions Office.

During the following period, TAO was experiencing an error where all pages were difficult to access.

*[Incident Time and Date]

September 29 (Fri), 2023 9:30-10:30 (JST) *

This problem has been resolved, and currently all users should be able to access TAO.

We sincerely apologize to all users for any inconvenience caused.

Thank you for your continued support of The Admissions Office.

Regarding the error of character count of full-width spaces as notified on August 29, we would like to inform all users that we have updated our system and the error has been cleared.



We deeply apologize to all users for the inconvenience caused.

Thank you for your cooperation and understanding.

Thank you for your continued support of The Admissions Office.

Regarding the error of character count of full-width spaces as notified on August 29-30, we would like to inform all users that there will be an update on the following date to clear this error.

This date has been decided with universities using TAO in order to minimize the impact to all TAO users.

[Update Schedule]

September 28(Thu), 2023

*The system will not be shut down during the update, and users will be able to use TAO as usual.

[Points of Attention]

Please note that there is no special action to be taken by users.

After 9/28 (Thu), the system will be updated so that users who are using full-width spaces in the field and have written up to the character limit will be able to save as usual.

All universities using TAO are also notified of this error and the update schedule.

We will notify all users again once the update is finished.

We deeply apologize for the inconvenience this is causing you.

Thank you for your cooperation and understanding.

Thank you for your continued support of The Admissions Office.

We would like to inform our users that TAO Support Desk will be unavailable on the following date due to our holiday.

Date

October 10 (Tue) , 2023

Since October 9 (Mon) is also a national holiday, any inquiries or other email messages received during October 7 (Sat) - October 10 (Tue) will be attended on or after October 11 (Wed).

We apologize for any convenience this may cause you.

Thank you for your cooperation.