Thank you for your continued support of The Admissions Office.
We would like to inform our users that TAO Support Desk will be unavailable during the following period due to our winter holidays.
Period
December 29 (Fri), 2023 - January 8 (Mon), 2024
Any inquiries or other email messages received during the above period will be attended on or after January 9 (Tue),2024.
We apologize for any inconvenience this may cause you.
Thank you for your cooperation and understanding.
Thank you for your continued support of the Admissions Office.
Due to system maintenance, TAO will be temporarily unavailable during the following period.
Period
Dec 5 (Tue), 2023 18:00 -19:00 (JST)
*Please note that the maintenance may start/end earlier or later than scheduled.
We apologize in advance for any inconvenience this may cause you.
Thank you for your understanding.
Thank you for your continued support of The Admissions Office.
During the following period, TAO was experiencing an error where all pages could not be displayed, or had difficulty in displaying due to heavy access.
*[Incident Time and Date]
October 6 (Fri), 2023 9:30-11:30 (JST) *
This problem has been resolved, and currently all users should be able to access TAO.
We sincerely apologize to all users for any inconvenience caused.
Thank you for your continued support of The Admissions Office.
During the following period, TAO was experiencing an error where all pages were difficult to access.
*[Incident Time and Date]
September 29 (Fri), 2023 9:30-10:30 (JST) *
This problem has been resolved, and currently all users should be able to access TAO.
We sincerely apologize to all users for any inconvenience caused.
Thank you for your continued support of The Admissions Office.
Regarding the error of character count of full-width spaces as notified on August 29, we would like to inform all users that we have updated our system and the error has been cleared.
We deeply apologize to all users for the inconvenience caused.
Thank you for your cooperation and understanding.
Thank you for your continued support of The Admissions Office.
Regarding the error of character count of full-width spaces as notified on August 29-30, we would like to inform all users that there will be an update on the following date to clear this error.
This date has been decided with universities using TAO in order to minimize the impact to all TAO users.
[Update Schedule]
September 28(Thu), 2023
*The system will not be shut down during the update, and users will be able to use TAO as usual.
[Points of Attention]
Please note that there is no special action to be taken by users.
After 9/28 (Thu), the system will be updated so that users who are using full-width spaces in the field and have written up to the character limit will be able to save as usual.
All universities using TAO are also notified of this error and the update schedule.
We will notify all users again once the update is finished.
We deeply apologize for the inconvenience this is causing you.
Thank you for your cooperation and understanding.
Thank you for your continued support of The Admissions Office.
We would like to inform our users that TAO Support Desk will be unavailable on the following date due to our holiday.
Date
October 10 (Tue) , 2023
Since October 9 (Mon) is also a national holiday, any inquiries or other email messages received during October 7 (Sat) - October 10 (Tue) will be attended on or after October 11 (Wed).
We apologize for any convenience this may cause you.
Thank you for your cooperation.
Thank you for your continued support of the Admissions Office.
Due to system maintenance, TAO will be temporarily unavailable during the following period.
Period
Oct 20 (Fri), 2023 12:00 -13:00 (JST)
*Please note that the maintenance may start/end earlier or later than scheduled.
We apologize in advance for any inconvenience this may cause you.
Thank you for your understanding.
Thank you for your continued support of TAO.
We would like to inform our users that an error has been found regarding the character count of full-width spaces.
We deeply apologize for the inconvenience this is causing you.
Please refer to the following for details.
Error Details
Whenever a full-width space is entered in a field, it is counted as one character (it is not shown in the character count found on the bottom right side of the field, but the system counts it as one character)
*Note: All spaces (full-width and half-width) are not supposed to be counted as one character
Fields subject to this error
All fields that have a character limit on the applicant page, recommender/requestee page, and the university administrator page
*Note: Fields with a character limit have "Length of characters:0/(value)" written on the bottom right side of the field.
To all users who have already submitted their application
*Please disregard this notification since no action is required. *
To users who have trouble saving their documents due to this error
Users who are using full-width spaces in the field AND have written up to the character limit in the same field might have trouble saving their document due to this error.
Please use half-width spaces instead of full-width spaces in order to save properly.
Current Status
We are currently working on fixing this error as top priority.
We will notice all users as soon as it is fixed.
Again, we apologize for any inconvenience this is causing you.
Please contact TAO Support Desk if you have any inquiries regarding this case.
TAO Support Desk: support@admissions-office.net
Thank you for your understanding and cooperation.
Thank you for your continued support of TAO.
We would like to inform our users that an error has been found regarding the character count of full-width spaces.
We deeply apologize for the inconvenience this is causing you.
Please refer to the following for details.
Error Details
Whenever a full-width space is entered in a field, it is counted as one character (it is not shown in the character count found on the bottom right side of the field, but the system counts it as one character)
*Note: All spaces (full-width and half-width) are not supposed to be counted as one character
Fields subject to this error
All fields that have a character limit on the applicant page, recommender/requestee page, and the university administrator page
*Note: Fields with a character limit have "Length of characters:0/(value)" written on the bottom right side of the field.
Current Status
We are currently working on fixing this error as top priority.
We will notice all users as soon as it is fixed.
In the meantime, for users who have a problem in saving their forms on TAO due to this error, please use half-width spaces instead of full-width spaces in order to save properly.
(Only users who are using full-width spaces in the field AND have written up to the character limit in the same field are subject to this).
Again, we apologize for any inconvenience this is causing you.
Please contact TAO Support Desk if you have any inquiries regarding this case.
TAO Support Desk: support@admissions-office.net
Thank you for your understanding and cooperation.
Thank you for your continued support of The Admissions Office.
During the following period, TAO was experiencing an error in responding to some of the download requests of application data.
*Incident Time and Date *
*2023/08/02(Wed) 17:00 (JST) -2023/08/03（Thu）21:00 (JST) *
We deeply apologize for the inconvenience this has caused our users during this period.
This problem has been resolved and all users should be able to download their application data.
Again, we apologize for any inconvenience this has caused you.