Thank you for using of The Admissions Office.
Please be advised that the TAO Support Desk will be closed on the date below.
[Closure Date]
Friday, November 28, 2025
Inquiries received during the closure will be answered from Monday, December 1, 2025, in the order received.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you very much for using TAO.
We would like to inform you that the issue which had been occurring since October 5, where some emails sent from TAO were not being delivered properly, has been fully resolved as of Tuesday, October 7.
We sincerely apologize for the inconvenience and trouble this issue has caused over an extended period.
If you still experience any issues, such as not receiving emails or significant delays in delivery, please contact our support desk.
■TAO Support Desk
https://admissions-office-universities.freshdesk.com/en/support/tickets/new
We will continue to work closely with you to improve our system environment and ensure more reliable service.
Thank you for your continued understanding and support.
Thank you very much for your continued use of TAO.
Regarding the issue that began on October 5, in which some emails sent from TAO were not being delivered properly,
as of 3:00 p.m. on October 6, the situation is gradually improving, and recovery is underway.
Previously undelivered emails are now being delivered little by little,
so there may still be some delay in receiving emails for a short period of time.
We sincerely apologize for the inconvenience and concern this issue has caused over an extended period.
We are continuing to investigate and take measures to achieve full restoration.
If you continue to experience issues such as missing or significantly delayed emails,
please contact our support desk.
■TAO support desk
https://admissions-office-universities.freshdesk.com/en/support/tickets/new
Updates on the recovery status and related information will continue to be posted on this page.
We deeply appreciate your understanding and cooperation as we work toward complete resolution.
Thank you for your continued use of TAO.
We are currently experiencing an issue in which some emails sent from TAO are not being delivered properly to users.
We sincerely apologize for the inconvenience and trouble this may cause.
Our team is actively investigating the cause and working to restore normal service; however, it may take some time to fully resolve the issue.
We kindly ask for your patience and understanding while we work toward recovery.
Updates on the situation will be provided on this page under "Notices" on TAO as soon as progress is made.
We deeply appreciate your understanding and cooperation.
Thank you for using of The Admissions Office.
Please be informed that the TAO Support Desk will be closed in observance of the upcoming Japan's national holidays. The closure will be effective during the following period:
Period
May 3 (Sat), 2025 - May 6 (Tue), 2025
Any inquiries or messages received during this time will be addressed starting May 7 (Wed), 2025.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for your cooperation.
Thank you for using The Admissions Office.
We will be making partial changes to our Terms and Conditions effective April 1, 2025.
Changes Made:
Article 5: Revised some wording due to the name change of the service.
Article 6: Added Flywire G.K as a payment service provider.
Article 21: Added a clause regarding cyberattacks in Item 1.
Article 22: Added Item 4.
Article 26: Added applicants to the notification recipients.
For more details, please refer to the updated Terms and Conditions.
Please be advised that in order to continue using the service, your agreement to the updated Terms and Conditions will be required.
We remain committed to collaborating closely with all stakeholders to foster a better environment.
We sincerely appreciate your ongoing support.
Thank you for using The Admissions Office.
We would like to inform you about the update that was made today, December 25.
【Changed the Help Center link in the footer】
The destination of the Help Center link in the footer has been updated to the following.
(New Help Center)
https://admissions-office-users.freshdesk.com/en/support/solutions
Some other minor corrections were made.
We will continue to work with you to build a better environment.
Thank you for your continued support.
Thank you for your continued support of The Admissions Office.
We would like to inform you that the TAO Support Desk will be closed for winter holidays during the following period:
Holiday Period:
December 28 (Saturday), 2024 - January 5 (Sunday), 2025
Inquiries received during this time will be addressed on or after January 6 (Monday), 2025.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Wishing you a wonderful holiday season.
Thank you for using The Admissions Office.
We would like to inform you of the update we have made today, November 13.
Fixed a bug that the side scroll bar could not be operated with the mouse
A bug that prevented mouse operation of the side scroll bar in the application form editing screen has been fixed.
Some other minor corrections were made.
We will continue to work with you to build a better environment.
Thank you for your continued support.
The maintenance work that started at 12:00 today has been completed.
We apologize for any inconvenience during the maintenance.
Thank you for your understanding.